Plan |
Support work
| Time Commitment
|
| Technical |
Maintaining the server and keeping underlying applications updated and secure:
- Linux OS
- PostgreSQL Relational Database System
- Apache/php maintanance tasks
- Ensuring back up of data from the system
- Fine tuning database system configuration for optimum performance
- Monitoring database and carrying out routine cleanup activities
|
- Remote support through internet
- Required visits in case of server re-installation or problems which can not be resolved over internet
|
| Usage Support |
Actively updating and providing usage support to installed modules are essential for
deriving maximum benefits from installed modules
- Work in progress
- Sub store chemicals
- Process deviation
- Production process report
- Rejection analysis
- Chemical stock control
- Delivery performance analysis
|
- Remote support through internet for above work
- Telephone, Email help for clarifications
- On-site visits once in 2 weeks for reports monitoring and fine tuning of reports customization
|
| Value Analysis |
Value analysis of key business metrics and recommending change of business process to reduce costs and/or increase income
- Shipment-wise profitability
- Purchase lot analysis
- Chemical consumption vs sales and deviation
- Chemical consumption vs physical stock and deviation
|
- On-site visits once in 2 weeks for value analysis and discussion among users to derive value
|
